At Sportiefs, we are committed to delivering your orders swiftly, securely, and transparently. Please review the information below carefully before placing your order.
All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email with tracking information once your order has shipped.
We offer the following shipping options:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Overnight Shipping: 1 business day
Shipping rates are calculated at checkout based on your location and selected shipping method.
We ship internationally to most countries.
Delivery times may vary depending on destination and customs processing
International customers are responsible for customs duties, taxes, or import fees
Typical international delivery time: 7–21 business days
Once your order ships, you will receive a tracking number via email.
You may track your order directly on the carrier’s website for real-time updates.
Sportiefs is not responsible for lost or stolen packages that are confirmed as delivered to the address provided at checkout.
If your package is marked as delivered but not received, please contact the carrier directly.
If your package arrives damaged, contact us within 48 hours of delivery with clear photos of the damage.
Address changes must be requested before the order ships
Once an order has shipped, addresses cannot be changed
Cancellations are only available if the order has not yet been processed
Due to health, safety, and hygiene regulations, all food and beverage products are final sale.
This includes, but is not limited to:
Matcha
Drinks
Edible or consumable items
❌ No returns, refunds, or exchanges are accepted for food and beverage products.
If a food or beverage item arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with photos so we can review the issue.
We accept returns on unworn, unused clothing items in their original condition and packaging.
Conditions:
Return request must be made within 7 days of delivery
Items must be unworn, unwashed, and free of damage
Sale or discounted items are final sale
Customers are responsible for return shipping costs unless the item is defective or incorrect.
For hygiene and safety reasons:
Opened or used beauty products are not eligible for return
Unopened beauty products may be eligible for return within 7 days of delivery, subject to approval
If you receive:
A defective product
A damaged item
An incorrect item
Please contact us within 48 hours of delivery at info@sportiefs.com and include:
Your order number
Clear photos of the issue
We will review your request and respond within 3 business days.
If you have any questions or need assistance, please contact our support team at:
We appreciate your trust in Sportiefs and are committed to providing a smooth and professional shopping experience.